Customer Service
Global Customer Service
element 5 makes it easy for you to run a global digital business with a local touch.
- Speak Your Customers’ Languages: Reach out to customers worldwide by taking orders and communicating with your customers in seven major languages—English, German, Spanish, Portuguese, Italian, French and Japanese. Our teams in Europe, the US and Asia provide customer service in major languages via e-mail, phone and fax. Intensively-trained operations specialists answer all customer inquiries quickly and reliably.
- Customer Care Center: The Customer Care Center provides access to order status information and FAQs around the clock.
- International Payment Options: Our system offers your customers maximum payment flexibility with a choice of 47 international display currencies and 12 billing currencies for the order process. We accept the following payment types: Credit cards: Visa, MasterCard, American Express, JCB, Diner’s Club. Debit cards: Maestro/Solo (UK). Online wire transfers: giropay (Germany), iDEAL (Netherlands), IPS (China) as well as wire transfers, PayPal, checks, money orders, cash, purchase orders and direct debits.
|
|
|