Need Help?
Order Information
- What is my order status?
- What is Extended Download Service?
- What is Backup CD?
- What payment methods do you accept?
- When will my credit card be charged?
- How will the charge appear on my credit card?
- Do I have to pay sales tax?
- I need a copy of my invoice.
- I forgot my password.
- What address should I enter in the billing information screen?
- How do I enter a shipping address?
- Should I put spaces or dashes in the credit card number?
- Why are you not accepting my credit card?
- How do I start a new order?
- What should I do if I get an error message when trying to place an order?
- Can I place an order by phone?
- Are all products available in the Business Objects Online Store?
- Why do I require a key code?
- Do I already have a profile?
Shipping Information
Technical Support
Right of Withdrawal
Download Information
- How do I download?
- View download demonstration.
- Have download instructions e-mailed to you.
- How do I get my serial # or key codes for my purchase?
- What is Extended Download Service?
- My key code/serial # is not working.
- How do I re-download software that I have purchased?
- What if the download stops before it is complete?
- What if I want a shipment, but I've already ordered the download?
- I've finished downloading, where do I find it?
- What is the recommended download connection?
- What browsers do you support?
- I need to re-install software I purchased as a download.
Returns and Cancellations
- What is your refund policy (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
- How do I cancel my order (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
- How do I request a refund?
- When will the credit appear on my credit card?
0 items in basket