SAP Enterprise Support for SAP Crystal Reports Server, upgrade, 5 CAL

Proactive Support for Mission Critical Applications

• Benefits
• Components
• Terms

• Maintain business continuity - Expert dedicated team to restore normal operation in production down situations
• Protect investments and accelerate innovation - Enable innovation without upgrading current systems
• Optimize business processes - Manage business processes more effectively
• Reduce total cost of operations - Lower costs by standardizing, integrating, and managing business and IT processes
• Continuous Quality Checks - Help reduce project risks

You can gain support across an application's entire life cycle, from implementation and testing, to maintenance and operations, to monitoring, optimizing, and upgrading. You can also acquire the state-of-the-art tools, techniques, content, and best practices that can help you protect and support your IT landscape and realize - across an application's entire life cycle.

• Access to an expert pool of resources focusing on production down support. In production down, production endangerment, or go-live endangerment, a dedicated 24x7 and regionally distributed team of experts is there for you.
• Mission-critical support, which provides a service-level agreement outlining our initial reaction times and corrective action commitment along with 24x7 access to the SAP support advisory center, 24x7 root cause analysis for both SAP software and custom code, and continuous quality checks to identify technical risks and optimization potential.
• Tools, methodologies, content, and community participation that offer enablement for the proven methodologies, best practices, standards, and tools that can help organizations efficiently implement their SAP software and manage their end-to-end solution operations.
• Access to project risk mitigation remote services. Remote analysis services targeting configuration which may prevent smooth upgrade or implementation. Provides specific recommendations to mitigate identified risks.
• SLAs are set for first response on priority 1 and priority 2 messages.
• Valid for 12 months.

Review SAP Support Services terms online.