Shipping

‹ Back to main Help Page

Has my order shipped?

find order

To see the shipment status of your order, enter the following information:

Your Order Number

Your Password

 

OR

Your Email Address

Last 5 Digits of Your Credit Card Number

 

More questions?

‹ Back to main Help Page

How do I get my tracking number?

find order

You can easily retrieve your tracking number by viewing the details of your placed order, enter the following information:

Your Order Number

Your Password

 

OR

Your Email Address

Last 5 Digits of Your Credit Card Number

 

Please Note: If your purchase was made prior to May 15, 2007, you will have to contact Business Objects directly for your order tracking information by emailing store@businessobjects.com.

More questions?

‹ Back to main Help Page

Do you ship to my country?

This store is not world wide at this time; we currently only ship to countries in North and South America except those with trade sanctions in place with the United States.

More questions?

‹ Back to main Help Page

I live outside the US. Do I have to pay customs fees?

If you live outside the United States, custom and tariff fees may apply according to your country's import laws.These fees are not collected by this company, and this company does not have control of these fees.

More questions?

‹ Back to main Help Page

When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered.Normally, the product will become available in a few days. You will receive e-mail notification as soon as the product ships.As a reminder, your credit card will not be charged until your order has been shipped.

More questions?

‹ Back to main Help Page

Can I change my shipping address?

Unfortunately, you can not change your shipping address after your order has been submitted.The order is immediately sent to the fulfillment agency and can no longer be changed by our system.If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.

More questions?

‹ Back to main Help Page

Can I change my shipment method?

Unfortunately, you can not change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

More questions?

‹ Back to main Help Page