Returns & Cancellations

What is your refund policy?

The SAP store by Digital River offers a standard 30-day refund policy.

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How do I cancel my order?

A request to cancel your order placed by credit card may only be cancelled the day they were placed. To request your credit card order be cancelled, please click here.

If we are unable to cancel your order, you will receive a shipping notification via email. You can also check to see if your order has shipped by clicking here.

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How do I request a refund?

To obtain a refund, please click here to look up your order. Click "Request a Return" and follow the instructions to initiate your refund.

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When will the credit appear on my card?

Your refund credit will appear on your card within 5-7 business days of us receiving your completed letter of destruction.

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