Orders
‹ Back to main Help PageWhat is my order status?
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Please Note: For customers outside of the Americas region, if your purchase was made prior to May 15, 2007, view your order status here.
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‹ Back to main Help Page What is Extended Download Service?
- Protect your purchase with Extended Download Service. We will keep a back-up copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of two (2) years after the date of purchase.
If you have not purchased our Extended Download Service, you have 30 days to download your purchase.
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‹ Back to main Help PageIf you have not purchased our Extended Download Service, you have 30 days to download your purchase.
What is Backup CD?
- Protect your purchase with a backup CD. Get a backup CD of your downloadable software mailed directly to you. This feature is only available as an additional service to the purchase of a digital product and cannot be purchased as a stand alone product.
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‹ Back to main Help Page What payment methods do you accept?
- We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
We also accept check and wire transfer.
Line of credits (Purchase orders):
Americas region - contact a Business Objects sales representative via email or by calling +1 866 681 3435 or +1 604 681 3435 (6 a.m. to 5 p.m. PST, Monday to Friday)
Outside of the Americas region - you must have a line of credit established first before using this payment method and minimum purchases apply.More questions?
‹ Back to main Help Page When will my credit card be charged?
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If you have purchased downloadable products your credit card will be charged the day after your purchase has been placed.
If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.
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‹ Back to main Help Page How will the charge appear on my credit card?
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The charge will appear on your credit card as: "DRI*SAP"
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‹ Back to main Help Page Do I have to pay sales tax?
- We charge applicable sales tax for orders shipped to California, Minnesota and Washington. Sales tax is automatically computed on both product(s) and shipping costs. The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order..
We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.
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‹ Back to main Help Page I need a copy of my invoice
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Please Note: If your purchase was made prior to April 7, 2006, your will have to contact Business Objects directly for your order status by emailing SAPOnlineStore@sap.com.
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‹ Back to main Help Page - Can I order without a credit card?
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You can order by phone directly from Business Objects if you require alternate payment methods. Just call +1 866 681 3435 or +1 604 681 3435 (6 a.m. to 5 p.m. Pacific time, Monday to Friday) and a Business Objects representative will be happy to assist you.
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‹ Back to main Help Page What address should I enter in the billing information screen?
- For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
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‹ Back to main Help Page How do I enter a shipping address?
- If you ordered a physical product, a shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.
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‹ Back to main Help Page Should I put spaces or dashes in the Credit Card number?
- No. Your card number should be entered in as a continuous string of numbers.
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‹ Back to main Help Page Why are you not accepting my credit card?
- There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service 24 hours a day, 7 days a week. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.
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‹ Back to main Help Page How do I start a new order?
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You can start a new order simply by clicking the following link.
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‹ Back to main Help Page What should I do if I get an error message when trying to place an order?
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If you do have problems, you can contact Customer Service 24 hours a day, 7 days a week. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.
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‹ Back to main Help Page Can I place an order by phone?
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Yes, you can always order by phone directly from Business Objects. A Business Objects representative will be happy to assist you.
Americas: +1 866 681 3435 or +1 604 681 3435 (6 a.m. to 5 p.m. PST, Monday to Friday)
Europe: 00800 55 11 55 11 (8 a.m. to 5 p.m. GMT, Monday to Friday)
Contact us worldwide: http://www.businessobjects.com/company/locations/default.aspMore questions?
‹ Back to main Help Page Are all products available in the Business Objects Online Store?
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No, not all products and services are available in the Business Objects Online Store. For information on other products and services, a Business Objects representative will be happy to assist you.
Please contact the following:
Americas region: email SAPOnlineStore@sap.com or call +1 866 681 3435 or +1 604 681 3435 (6 a.m. to 5 p.m. Pacific time, Monday to Friday)
Outside the Americas region: email SAPOnlineStore@sap.comMore questions?
‹ Back to main Help Page Why do I require a key code?
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Key codes are necessary to activate your product or service with us. You will receive a key code for each product which requires activation through registration. Registration instructions will be given in your email confirmation or, in some cases, in special download instruction documents. Please note that with some products you may receive multiple key codes for special offer products included with your purchase.
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‹ Back to main Help Page I am not located in the Americas. Can I purchase in my regional online store?
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Yes. Please visit our international store at http://store.businessobjects.com/store/bobjects/DisplayGlobalSelectPage/en_IE/.
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‹ Back to main Help Page Do I already have a profile?
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Unfortunately, your Profile information from Business Objects is not stored in this online store.
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‹ Back to main Help Page I didn't buy my product from the store. Can you still help me with my order?
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Unfortunately, if you have not bought the product from our store, we are not able to help you with your order. Please contact the location that sold you the product.
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‹ Back to main Help Page
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