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- What is my order Status? ›
- What is Extended Download Service? ›
- What is Backup CD? ›
- What payment methods do you accept? ›
- When will my credit card be charged? ›
- How will the charge appear on my credit card? ›
- Do I have to pay sales tax? ›
- I need a copy of my invoice ›
- I forgot my password ›
- Can I order without a credit card? ›
- What address should I enter in the billing information screen? ›
- How do I enter a shipping address? ›
- Should I put spaces or dashes in the credit card number? ›
- Why are you not accepting my credit card? ›
- How do I start a new order? ›
- What should I do if I get an error message when trying to place an order? ›
- Can I place an order by phone? ›
- Are all products available in the Business Objects Online Store? ›
- Why do I require a key code? ›
- I am not located in the Americas. Can I purchase in my regional online store? ›
- Do I already have a profile? ›
- I didn't buy my product from the store. Can you still help me with my order? ›
ShippingTop
Technical SupportTop
DownloadTop
- How do I download? ›
- View download demonstration ›
- How do I get my serial # or key codes for my purchase? ›
- What is Extended Download Service? ›
- My key code/serial # is not working ›
- How do I re-download software that I have purchased? ›
- What if the download stops before it is complete? ›
- What if I want a shipment, but I've already ordered the download? ›
- I've finished downloading, where do I find it? ›
- What is the recommended download connection? ›
- What browsers do you support? ›
- I need to re-install software I purchased as a download ›
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