Order Information

What is my order status?
You can view your order status by looking up your order.

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What payment methods can I use?
You can find a list of the payment methods that are accepted in the shopping cart during the puchase process. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.

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Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

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Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

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Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
  • The card has expired.
  • You have reached or exceeded your credit limit.
  • You have exceeded your daily charge limit.
  • A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.

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When will my credit card be charged?
For purchases of downloaded products, your credit card will be charged within a day of the completion of your order.

For purchases of physical products, if you purchased using a credit card, you won't be billed until your product is shipped. This includes any backordered products. If your items are shipped separately you will be billed each time a product is shipped.

If you have preordered a digital or physical product using a credit card, you won’t be billed until the product is released and/or shipped.

Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution.

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How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "DRI*VMware"

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Do I have to pay sales tax?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order.

Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

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How do I get a copy of my invoice?
Click here to look up your order and print a copy of your invoice.

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How will you know where and how to send my physical product?
If you order a physical product, Shipping Information fields will appear during checkout so you can enter a shipping address and choose a shipping method.

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How do I start a new order?
Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

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How do I update my credit card when my preorder authorisation has failed?
When you order a preordered digital or physical product using a credit card, you will not be billed until the product is dispatched and/or shipped. Your credit card authorisation may expire prior to the product being dispatched. If the authorisation on your preordered product has expired when the product is dispatched, you can re-authorise your credit card or change to a different credit card to purchase your preordered product.

Once the authorisation on your preordered product has expired, you must look up your order and re-authorise your credit card to complete the purchase.

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North America & Latam

Argentina: 0800 666 1426
Brazil: 0800 891 4625
Canada: 877 486 9273
Chile: 123 002 003 69
USA: 877 486 9273/ 650 475 5345

Europe

Australia: 1800 040 235/ 0386 237 2396
Austria: 0800 201 241/ 0179 576 236
Belgium: 0800 803 23/ 0800 803 22
Czech Republic: 800 555 613
Denmark: 802 09909/ 383 23038
France: 017 123 0874
Germany: 0800 100 6711/ 0695 170 9016
Ireland: 1800 882 408/ 016 569 152
Italy: 800 903 431/ 026 943 0373
Luxembourg: 800 263 77/ 342 080 8187
Netherlands: 0800 020 0940/ 020 200 8014
Norway: 800 301 37/ 231 628 33
Portugal: 800 844 797 (Land line only)
Spain: 900 811 833/ 900 811 834
Switzerland: 0800 001 968/ 044 800 9974
United Kingdom: 0800 032 7597/ 0207 136 8707

Asia Pacific

China: 400-816-0688/ 010-5976-6300
India: 000 800 1005 869 (000 800 1005 VMW)
Israel: 1809 447 347
Korea: 00798 862 0750
United Arab Emirates: 0800 001 968 / 044 800 9974

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