Order Information

You can view your order status by looking up your order.

Payments are processed through CC Avenue Payment Gateway, which offers an extensive selection of domestic payment methods, including:

• Credit Cards - Visa, MasterCard, American Express, Diners Club, and JCB. Domestic only.
• Debit Cards - Visa & MasterCard from select banks in India.
• Netbanking & Direct Debit- Select banks in India.
• Cash Card- PayCash, iCash, Oxigen Wallet, ITZ Cash.
• Wallet- Mobiwik.
• Mobile Payments - Paymate.

A full list of available methods are available on the CC Avenue payment gateway page.

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard, you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your credit or debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.

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Do I have to pay sales tax?

The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order.

Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

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How do I get a copy of my invoice?

Click here to look up your order and print a copy of your invoice.

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How will you know where and how to send my physical product?

If you order a physical product, Shipping Information fields will appear during checkout so you can enter a shipping address and choose a shipping method.

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How do I start a new order?

Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

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How do I update my credit card when my preorder authorisation has failed?

When you order a preordered digital or physical product using a credit card, you will not be billed until the product is dispatched and/or shipped. Your credit card authorisation may expire prior to the product being dispatched. If the authorisation on your preordered product has expired when the product is dispatched, you can re-authorise your credit card or change to a different credit card to purchase your preordered product.

Once your preorder authorization has expired, you must look up your order and reauthorize your credit card to complete the purchase.

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