Contact Us

You can use the form below to contact customer service for all store related questions.

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If you would like to contact us by phone for inquiries on your online order please reach us at:(24/7)

Other APAC: 800 1301-642

Hong Kong: 800-900-570

Australia: 1300-730-160

New Zealand: 0800 507 902

If you need technical support with PC-cillin or other Trend Micro’s anti-virus products, please contact at the windows below:


  • Global Trend Micro technical support page:
    http://esupport.trendmicro.com/en-us/home/pages/technical-support.aspx

  • Australia Technical Support: 1300-305-289
    Monday to Friday: 07.00am - 07.00pm (Sydney time - excludes Australian national public holidays)


  • Hong Kong Technical Support: +852 2612 0099
    Mon to Fri 9:00am - 12:00pm; 1:30pm - 5:30pm Hong Kong Time


  • China Technical Support: +86 21-61006655
    Mon to Fri 9:00am - 12:00pm; 1:00pm - 5:30pm China Time


  • New Zealand Technical Support: +64 (0) 0800 507 901
    Monday to Friday: 07.00am - 07.00pm (Sydney time - excludes Australian national public holidays)


  • Singapore Technical Support: +65 65119878
    Mondays to Fridays 8:00am - 5:00pm Singapore Time


  • Taiwan Technical Support: +886 2-2378-3666
    Mon to Fri 9:00am - 12:00pm; 1:30pm - 5:30pm Taiwan Time


  • Philippines Technical Support: (63) 2-995-6240
    Monday to Friday 8:00am - 5:00pm Manila Time