Shipping Information

Has my order shipped?

Click here to look up your order and see the shipping status.

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How do I get my tracking number?

Click here to look up your order and get your tracking number.

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Do you ship to my country?

We ship to all countries except those with trade sanctions in place with the United States.

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I live outside the US. Do I have to pay customs fees?

If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.

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When will my backorder ship?

Although we try to maintain inventory of all items in the warehouse, occasionally an item will be backordered because it is temporarily out of stock. As soon as your order can be fulfilled, you will receive a Shipment Confirmation email. If you paid by credit card, we do not charge your credit card until we ship your order.

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Can I change my shipping address?

Your submitted order is sent to our warehouses for shipping immediately so we are unable to amend your order. If your package could not be successfully delivered, it will be returned to the warehouse and a credit will be made to your payment account.

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Can I change my shipment method?

Your submitted order is sent to our warehouses for shipping immediately so we are unable to amend your order.

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How may I track my order?

When your order has shipped, your Shipment Confirmation notification will contain a "Track Shipment" link. If you ordered multiple items with separate deliveries, you will receive a separate Shipment Notifications for each shipment. For more details, refer to Shipping Guide in RazerStore Support.

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Do I have to be available at home to pick up items upon delivery?

To ensure the safe delivery of your products, RazerStore requires our carriers to obtain a valid proof of delivery. RazerStore recommends that you or an authorized party receives your delivery.

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