Order Information
- What payment methods can I use?
- We accept Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure. More questions?Back to Main Help Page
- Why is my credit card being rejected?
- There are many possible reasons for a credit card not being accepted:
- The card is expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
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- Can I order without a credit card?
- Yes. In addition to credit cards we accept debit card, money orders and wire transfers. If you choose to pay by money order, or wire transfer, you will receive instructions on how to send your payment once you submit your order.
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- Do I have to pay sales tax?
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The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).
Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.
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- About the Environmental Handling Fee.
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Our merchant Digital River is required to remit environmental handling fees on certain items.
The fee covers the cost for the safe and responsible management (collection, transportation and recycling/disposal) of certain products at the end of their useful life. Digital River collects the fee and remits it to the stewardship agency that operates the recycling program in the province in which the item was shipped. Where applicable, the fee will be displayed at checkout and we are unable to waive or refund the fee. The fee is not a tax or a deposit.
The fee depends on the type, size and weight of the item.
For additional information on this fee, visit the following websites:
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