If you need more assistance disabling one of the products listed above, please contact the manufacturer's technical support.
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Where should I save the download file?
You can save the download file anywhere you like but you should be sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.
What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
Fulfillment of digital products will be done through the transaction confirmation, which will include a download link and product license key which should be used to activate the product. For more information, consult the Help links provided on the confirmation emails.
If you have more questions or need help with your download, please contact Customer Support using the information below.
Customer support email: trendmicro.support@ndslindia.com
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For assistance with the installation, use, or uninstallation of your software, please contact Technical Support using the information below.
Technical support email: trendmicro.support@ndslindia.com
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More questions? Back to Main Help Page
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Second, please note that serial numbers, registration numbers, unlock codes and passwords are usually case-sensitive. Make sure you are entering your code in the right case.
If you still have problems, contact Customer Service.
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