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Order Information
- What is my order status?
- What payment methods can I use?
- Should I use spaces or dashes when I enter my credit card number?
- Does my billing address have to match the address on file with my credit card?
- Why is my credit card being rejected?
- When will my credit card be charged?
- My credit card has been charged more than once for my purchase.
- How will the charge appear on my credit card?
- Can I order without a credit card?
- Value Added Tax/Other taxes
- How do I get a copy of my invoice?
- What do I do if I forgot my password?
- How will you know where and how to send my physical product?
- How do I start a new order?
- When will my pre-order ship?
- How do I cancel my Auto-Renew Subscription?
- Can I change the shipping method on my pre-order?
- When will I be charged for my pre-order?
- What is the return policy for Pre-order products?
- Who can I contact if I have questions about my pre-order product once I receive it?
- What is an Auto-Renew Subscription?
- How will my Subscription be automatically renewed?
Shipping Information
Download Information
- Is there anything I should do before I download?
- How do I download my purchase?
- Is downloading the same as installing?
- What if the download stops before it completes?
- I finished downloading my purchase. Where was the file saved?
- How can I re-download software that I have purchased?
- I want to re-download my purchase, but the Download button is gone.
- How do I get my serial number or unlock code?
- What do I do if my serial number or unlock code is not working?
