Order Information
- What is my order status?
- You can view your order status by looking up your order.
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- What payment methods can I use?
- We accept Visa®, MasterCard®, Discover®, American Express®, Diner’s Club®, and JCB, as well as debit cards and ATM cards if they are issued by one of these major credit card companies. We also accept wire transfers. If you choose to pay by wire transfer, you will receive instructions on how to send your payment once you submit your order.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
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- Should I use spaces or dashes when I enter my credit card number?
- No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
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- Does my billing address have to match the address on file with my credit card?
- Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
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- Why is my credit card being rejected?
- There are many possible reasons for a credit card not being accepted:
- The card has expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.
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- When will my credit card be charged?
- For purchases of downloaded products, your credit card will be charged the day after your order is placed.
For purchases of physical products, you won't be billed until yourproduct is shipped. This includes any preordered or backordered products.If your items are shipped separately you will be billed each timea product is shipped.
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- How will the charge show up on my credit card?
- The charge for your order will appear on your credit card as: ""
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- My credit card has been charged more than once for my purchase.
If you have recently placed an order through the Logitech online store, the duplicate charge you are seeing is likely the result of a pre-authorization hold.
A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days.
If the duplicate charge on your credit card is the result of having placed more than one order in error, we are happy to assist you in obtaining a refund within 30 days of purchase. Please visit our Refund Policy.
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- Can I order without a credit card?
- Yes. In addition to credit cards we accept wire transfers. If you choose to pay by wire transfer, you will receive instructions on how to send your payment once you submit your order.
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- Do I have to pay sales tax?
- Prices shown on the Logitech.com store are tax inclusive. The current GST rate in Australia applies in accordance with Australian tax rules. The final applicable GST for both the purchased product and shipping (if any) is shown on the Order Confirmation page and your Invoice.
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- How do I get a copy of my invoice?
- You can print a copy of your invoice from the Order Information page.
Click here to look up your order and print a copy of your invoice.
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- How will you know where and how to send my physical product?
- If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
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- How do I start a new order?
- Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.
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- When will my pre-order ship?
- Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your producthas shipped. As a reminder, your credit card will not be charged until your order has been shipped.
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- How do I cancel my pre-order?
- To request cancellation of pre-ordered products, please contact us at support.logitech.com/en_au/edirect.
Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled.
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- How do I cancel my Auto-Renew Subscription?
- To cancel Auto-Renew, submit your request
By support.logitech.com/en_au/edirect or Online: www.findmyorder.com and follow the instructions.
You will receive an email confirming that your Auto-Renew cancelation request is processed.
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- Can I change the shipping method on my pre-order?
- Unfortunately, you can not change your shipment method after your order has been submitted.
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- When will I be charged for my pre-order?
- You will not be charged for Pre-ordered products until the product has become available and has shipped. You will receive a confirmation email when your productshipped.
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- What is the return policy for Pre-order products?
- Pre-Order products have a 30 day refund policy from the day the product ships.
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- Who can I contact if I have questions about my pre-order product once I receive it?
- For technical assistance for your product, please visit our SupportSite.
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- What is Auto-Renew Subscription?
- Auto-renewal will allow you to easily maintain your subscription by automatically renewing it at the then current renewal price (plus applicable tax).By checking the box and providing your credit or debit card billing information, you agree that your product subscription will automatically renew for successive renewal terms, and you expressly authorize and permit DR globalTech, Inc. ("DR") to bill each product subscription renewal fee to the credit or debit card you have provided, until you cancel the automatic renewal and billing of your product subscription or DR discontinues the automatic renewal and billing option.
You have complete control over your product subscription and may cancel your auto-renewal at any time. Your order confirmation and confirmation email will include instructions on how to cancel automatic renewal and billing of your subscription. If you discontinue or do not select automatic renewal and billing of your subscription, you must manually renew your subscription to prevent interruption of service. If you do not agree to these terms and conditions, do not check the box, provide your credit or debit card information, or complete this sale."
At any time should you need to make any changes to the order, or if you decide you no longer wish to participate in the Auto-Renew program and would like to opt out, simply submit your request by support.logitech.com/en_au/edirect or Online: www.findmyorder.com and follow the instructions.
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- How will my subscription be automatically renewed?
- If you are registered for Auto-Renew services, you will receive reminder emails about two weeks before your current subscription expires. You can easily cancel Auto-Renew by following the links in the emails. Otherwise, you can do nothing and your subscription will be automatically renewed.
About a week before the expiration date, your subscription will be renewed automatically at a price lower than or equal to the most current standard product price. The charge will be made on the same credit card you used for your original purchase. You will then receive an Auto-Renew confirmation email upon successful renewal. Your product(s) should automatically be available.
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