Download Information
- Is there anything I should do before I download?
- For best download performance and to protect the integrity of the downloaded file, please check the settings any of the following before you download:
- Firewall – These are designed to prevent downloads from non-approved sites and can sometimes target legitimate files.
- Anti-Virus Programs – Anti-virus programs scan downloaded files and can interrupt a download. As a result, the file may not download or can become corrupted or damaged.
- Download Accelerators or Managers – These can sometimes interfere with the download process by simultaneously accessing portions of the download file multiple times, causing it to become corrupt or damaged.
- Screen Saver – Screen savers can interfere with a download or affect system performance during a download. We recommend you disable your screen saver before you download.
If you need assistance checking the setting of one of the products listed above, please contact technical support for product's manufacturer.
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- How do I download my purchase?
- Click on the Activate/Install button on your Thank You page or in your confirmation email to be directed to your product’s download page. Once there, click on the Download button. If prompted, choose to save the file to your Desktop or another location where you can find it.
If you do not have your confirmation email, you can also download by logging into your Order Details page. Once logged into your order, click on the Begin Download button. If you encounter problems, you can try right-clicking on the Begin Download button and selecting Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.If you need assistance with the installation or activation of your product after downloading, please contact Technical Support using the information below.
Technical support URL: usa.kaspersky.com/support/home
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- Is downloading the same as installing?
- No. A download is a simple file transfer. An install is the unpacking and loading of the software on your computer. Most software will walk you through the install process after you download.
For assistance with the installation, use, or activation of your software, please contact Technical Support using the information below.
Technical support URL: usa.kaspersky.com/support/home
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- What if the download stops before it completes?
- If your download stops or is interrupted before it completes, simply click the Begin Download button again and the download should resume where it left off. If you need to get to the download page click here to look up your order.
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- I finished downloading my purchase. Where was the file saved?
- The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.
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- How can I re-download software that I have already purchased?
- To download software you have already purchased, you will need to look up your order and click the Begin Download button.
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- I want to re-download my purchase, but the Begin Download button is gone.
- As a Kaspersky customer, you may download the latest security software version at no cost, as long as you have time remaining on your existing license.
If you purchased from the Kaspersky.com online store, you can locate your activation code in your confirmation email, or by looking up your order.
For information on downloading the latest version of your software, please visit our Product Upgrades page.More questions? Back to Main Help Page
- How do I get a physical version of my downloaded product?
- Unfortunately, we cannot exchange a downloaded product for a physical version of the same product. To obtain a physical product you must place a new order for the physical product.
If you want to purchase a Back Up and Rescue CD for the downloaded products in a completed order, you must look up your order and complete an additional purchase.
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- How do I get my activation code?
- You can usually find your product's activation code in the Order Confirmation email that was sent to you when you submitted the order. If you do not have your Order Confirmation email, you can get your activation code by looking up your order.
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- What do I do if my activation code is not working?
- First, make sure you have the correct activation code. You can get your activation code from the Order Confirmation email that was sent when the order was submitted, or by looking up your order.
Second, please note that serial numbers, registration numbers, activation codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.
If you still have problems, contact Technical Support for activation assistance.
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