Download Information

Is there anything I should do before I download?
We recommend that you perform the following actions before starting the installation:

For Kaspersky Internet Security 2016

For Kaspersky Anti-Virus 2016

If you need assistance with this process, please contact the product’s manufacturer.

For assistance with Kaspersky manufactured products, please visit the Technical Support Solution Bank.

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How do I download or redownload my purchase?
You can download your purchase here:

For step by step instructions once you have reached your Order Details page and clicked the button to begin your download, please visit:

Where should I save the download file?
You can save the download file anywhere you like but you should be sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

Alternatively, to download your purchase, go to the My Licenses section of MyKaspersky and click on Add device under the product license you would like to download. Then click the Download button.

If you need assistance with the installation or use of your product after downloading, please contact Technical Support:

Technical support URL: https://my.kaspersky.com

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Is downloading the same as installing?

No. A download is a simple file transfer. An install is the unpacking and loading of the software on your computer. Most software will walk you through the install process after you download.

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What if the download stops before it completes?
If your download stops or is interrupted before it completes, simply click the Download button again and the download should resume where it left off. If you need to get to the download page, click here to look up your order.

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I finished downloading my purchase. Where was the file saved?
The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

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I want to re-download my purchase, but the Download button is gone.
There are a couple reasons why you wouldn't see a button (where there previously was one) to download your purchase. If the order is older than 30 days and you did not purchase the Extended Download Service (EDS) for your order, then the download period has expired.Please click here to look up your order and purchase EDS for your product.

If you purchased EDS but are still unable to download, make sure the order is not more than two (2) years old. EDS downloads are limited to two (2) years after the initial product purchase.

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What is the Extended Download Service (EDS)?
EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.

To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.

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How do I get my Activation code?

To get your activation code, go to the My Licenses section of the MyKaspersky and click on Details button under the product license you are looking for.

Alternatively, if you did not use your MyKaspersky login when you purchased, please click here to log in using your order number and password.

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What do I do if my Activation code is not working?

First, make sure you have the correct activation code. To get your activation code, go to the My Licenses section of the MyKaspersky and click on Details button under the product license you are looking for.

Alternatively, if you did not use your MyKaspersky login when you purchased, please click here to log in using your order number and password.

Second, please note that activation codes are case-sensitive. Make sure you are entering your code in the right case.

If you still have problems, contact Technical Support.

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