To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
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You can find a list of the payment methods that are accepted in the shopping cart during the puchase process. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.
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More questions? Back to Main Help Page
More questions? Back to Main Help Page
If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.
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For purchases of physical products, if you purchased using a credit card, you won't be billed until your product is shipped. This includes any backordered products. If your items are shipped separately you will be billed each time a product is shipped.
If you have preordered a digital or physical product using a credit card, you won’t be billed until the product is released and/or shipped.
Please note that online statements for credit cards and debit cards may display a pre-authorization of funds immediately after purchase. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days for credit cards and 7 business days for debit cards. If you need assistance removing a pre-authorization from your card transaction history, please contact your bank or financial institution.
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More questions? Back to Main Help Page
Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate, and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.
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More questions? Back to Main Help Page
To retrieve your password for your MyKaspersky account, visit https://my.kaspersky.com/?action=recover and enter your email address.
Alternatively, if you did not use your MyKaspersky login when you purchased, your password can be located in your confirmation email or retrieved by clicking here.
Instructions will be sent to the email address that you supplied when you placed your order.
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More questions? Back to Main Help Page
For details about Kaspersky’s available products and current prices, please visit:
https://www.kaspersky.com/products
If you have questions about how to renew your license, you can find details at:
https://www.kaspersky.com/renewal-center/home
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