Order Information

• What is my order status?
• What is the Extended Download Service (EDS)?
• What payment methods can I use?
• Do I have to pay sales tax?
• How do I get a copy of my invoice?
• What do I do if I forgot my password?
• How will you know where and how to send my physical product?
• I have a question about a product or service.

Shipping Information

• Has my order shipped?
• How do I get my tracking number?
• Do you ship to my country?
• I live outside the US. Do I have to pay customs fees?
• When will my backorder ship?
• Can I change my shipping address?
• Can I change my shipping method?

Technical Support

• How do I get technical support for my product?
• Why do I need to set my browser to accept cookies?
• Are cookies a security risk?
• How do I set up my browser to accept cookies?

Subscription Information

• What is Auto-Renewal Service?
• How will my subscription be automatically renewed?
• How do I cancel an auto-renew plan?
• What is your policy on cancelled subscriptions?
• Need to update your Auto-Renewal Plan contact email address?
• Need to update your Auto-Renewal Plan payment and billing information?

Right of Withdrawal

• Right of Withdrawal Request

• Need to update your email address?
• Need to update your billing information?

Download Information

• How do I download or redownload my purchase?
• What if the download stops before it completes?
• I finished downloading my purchase. Where was the file saved?
• What is the Extended Download Service (EDS)?
• How do I get my activation code?
• What do I do if my activation code is not working?

Returns and Cancellations

• What is your refund policy (This policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
• How do I request a refund?
• How do I cancel my order (This policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?
• When will my credit appear on my credit card?
• I have purchased twice and require a refund, where can I do this?

Privacy and Security

• What is your privacy policy?
• What is the Digital River Secure & Virus Free Guarantee?

Still need help?

• Contact Customer Service