Herman Miller creates inspiring designs to help people do great things wherever they are. Our designs and the designers who work with us solve real problems for people and their organisations. We stand behind the quality of our solutions 100 percent, which ensures that people have the tools they need to do their best.

Warranty

Our warranty covers everything – including electrical components, castors, pneumatic cylinders, tilts, and all moving mechanisms. It recognises the changing nature of work and the need for products that can stand up to continuous use.

>Herman Miller and CBS Warranty Details
>CBS Terms and Conditions

Servicing and Repairs

If you need a product serviced or repaired, please contact the Herman Miller dealer, retailer, or our online store where you purchased the product. They will be able to make the final determination on if the issue is specifically covered under the warranty and eligible for replacement or repair.

Frequently Asked Questions on Warranty and Service

See our Store FAQs for answers on other topics

- I don’t know where I purchased my product

If you are not sure where your product was originally purchased, please contact our Customer Support team on 0800 0654 424 or email with your factory order (FO) number (6 digits for US manufactured products and 10 digits for UK manufactured products) and manufacturing date from your product label so that we can connect you with the appropriate dealer or retailer.

- What if I am no longer close to the dealer or retailer where I originally made the purchase and want to request a warranty service?

Please use our Global Dealer Locator to find the dealer or retailer closest to you. They will be happy to help you with your warranty request.

- Where do I find my product label?

Chairs – The label will be on the underside of the seat
Filing and Storage – The label will be inside the second drawer from the bottom
Tables – The label will be located on the underside of the table top

UK manufactured product label example:

1. Product Number
2. Factory Order Number
3. Manufacturing Date

US manufactured product label example:

1. Product Number
2. Factory Order Number
3. Manufacturing Date

- My product is no longer covered under warranty, how do I get parts?

A certified dealer will be happy to help you identify and order the appropriate parts.

- Where can I find an authorised dealer or retailer?

You can find an authorised dealer or retailer by using our Global Dealer Locator link.

- What if I purchased my product from an unauthorised reseller or second-hand?

Herman Miller cannot guarantee the condition or the authenticity of the components used for products purchased from unauthorised resellers or any second-hand products. Unfortunately items purchased this way will not be covered by Herman Miller’s warranty. However, please contact the reseller directly as they may have more options for you to consider.

If you have further questions relating to Warranty and Service, please contact our Customer Support team on 0800 0654 424 or email and we will be happy to assist you.