Close Window
go
Wizards of the Coast
Dungeons & Dragons Insider dndi

Need Help?

We want to give you the best buying experience possible on the Internet. Click a question below to view the answer.

My Account

  • My Profile
  • My Address Information
  • My Payment Information
  • My Order History
  • My Subscription History

Order Information

  • What is my order status?
  • What payment methods can I use?
  • Do I have to pay sales tax?
  • How do I get a copy of my invoice?
  • What do I do if I forgot my password?
  • How do I start a new order?

Technical Support

  • Why do I need to set my browser to accept cookies?
  • Are cookies a security risk?
  • How do I set up my browser to accept cookies?
Quick Order Look Up

Quick Order Look Up


Forgot your Password?

Download Information

  • How do I download my purchase?
  • What if the download stops before it completes?
  • I finished downloading my purchase. Where was the file saved?
  • How can I re-download software that I have purchased?
  • How do I get my serial number or unlock code?
  • What do I do if my serial number or unlock code is not working?

Returns and Cancellations

  • What is your refund policy?
  • How do I request a refund?
  • How do I cancel my order?
  • When will my credit appear on my credit card?
  • How do I cancel an auto-renew subscription?
  • What is your policy on cancelled subscriptions?

Privacy and Security

  • What is your privacy policy?
  • What is the Digital River Secure & Virus Free Protection?

Still need help?

  • Contact Customer Service