Firewalls

Please check your system for and disable any of the following:

• Firewall - These are designed to stop downloads from non-approved sites.
• Anti Virus Programs - These will try to stop or scan a download. It may cause the download to be corrupt or damaged.
• Download Monitors - Programs such as GoZilla! and NetZip are not compatible with our server and will sometimes block or stop downloads.
• Screen Savers - In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.

For Windows XP Users: To temporarily disable your pop up blocker, go to the "Internet Options" menu in the "Tools" drop down menu in Internet Explorer. Select "Pop Up Blocker". Select "Turn Off Pop Up Blocker"

Ensure that you are using the most up to date version of your browser.

For Internet Explorer (recommended):

http://www.microsoft.com/windows/ie/default.asp

For Netscape Navigator:

http://channels.netscape.com/ns/browsers/download.jsp

Not all browsers are fully compatible with all servers. If you are using AOL's built in browser, we recommend using Internet Explorer or Netscape
instead. For more information on these alternate browsers or to update your browser visit:

• http://www.microsoft.com/ie/
• http://www.netscape.com

If you are still unable to receive the download you may try the following:

1. When you are at your order detail page, place the cursor over the 'http download' button, then right-click and select "Save Target/Link As"
2. When you are at your order detail page, place the cursor over the 'http download' button, then right-click and select "Open in new window"
3. Ensure that you are current on all Windows Updates. From the Start menu, click on Windows Update, and download recommended updates and patches, then restart the computer.