Download Information

How do I download my purchase?
You can download by either clicking the Download button on the Order Details page or by right-clicking on the Download button and clicking Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.

Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

If you have more questions or need help with your download, please contact Digital River using the information below.

Digital River Customer Support email: webhelp@digitalriver.com

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What if the download stops before it completes?
If your download stops or is interrupted before it completes, simply click the Begin Download button again and the download should resume where it left off. If you need to get to the download page click here to look up your order.

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I finished downloading my purchase. Where was the file saved?
The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

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How can I re-download software that I have already purchased?
To download software you have already purchased, you will need to look up your order and click the Begin Download button.

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What is the Extended Download Service (EDS)?
EDS essentially allows you to download your purchase again for up to five (5) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of five (5) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.

To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.

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How do I get a physical version of my downloaded product?
Unfortunately, we cannot exchange a downloaded product for a physical version of the same product. To obtain a physical product you must place a new order for the physical product.

If you want to purchase a BackUp CD for the downloaded products in a completed order, you must look up your order and complete an additional purchase.

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How do I get my serial number or unlock code?
If your product requires a serial number or unlock code, you can usually find it in the Order Confirmation email that was sent to you when you submitted the order. If you do not have your Order Confirmation email, you can get your serial number or unlock code by looking up your order.

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What do I do if my serial number or unlock code is not working?
First, make sure you have the correct serial number or unlock code. You can get your serial number or unlock code from the Order Confirmation email that was sent when the order was submitted, or by looking up your order.

Second, please note that serial numbers, registration numbers, unlock codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.

If you still have problems, contact Customer Service.

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What is the Download Manager?
The Download Manager is a fast, easy, and secure tool that lets you download purchased PC games straight from the Digital Store onto your computer. It's the best way to get your game up and running as quickly as possible. It offers an efficient method of downloading files as well as the ability to pause and resume your downloads. When downloading large files, the Download manager tracks and confirms the completeness of your download and virtually eliminates an undetected file corruption from occurring.

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Why do I need to use a Download Manager?
When you are downloading large files from the internet, especially on a wireless network, it is possible that your internet signal could drop momentarily or become interrupted. The Download Manager allows the download to resume exactly where it left off when a connection is lost, so that your download can complete successfully without losing any progress or having to restart your download over from the very beginning.

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Why is there more than one file that downloads?
Due to higher resolution graphics, the file size of newer games has increased to over 2GB. These large files are divided into smaller files to allow for a faster, more efficient download.

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