Technical Support

Do I choose the EXE or ISO download for 64-bit?
If you purchased the 64-bit version of Windows 7, you will be given the choice of two download types.
  1. The EXE download is for users who are running Windows Vista 64-bit prior to installation. This is the simplest method of installation.
  2. The ISO download is for users who are running Windows XP or Windows Vista 32-bit. This can be a more complex installation, but is required when moving from a 32-bit operating system to a 64-bit operating system. To use the ISO download you should review our upgrade information page located at the following link.
    http://drh.img.digitalriver.com/store/mswpus/ContentTheme/pbPage.Upgrade

For information on how to tell if your computer is running a 32-bit or a 64-bit version of Windows, click the following link. http://windows.microsoft.com/en-us/windows7/32-bit-and-64-bit-Windows-frequently-asked-questions

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How do I upgrade from a 32-bit Operating System to the 64-bit version of Windows 7?
The Student Offer has been extended for those customers who wish to install the 64-bit version of Windows 7, but are currently running a 32-bit Operating System. Microsoft’s offer now includes a downloadable ISO file of Windows 7.
Note: You cannot install Windows 7 from the ISO file until you copy it to a USB flash drive or DVD. You will need an application to accomplish this. Creating a DVD will require a DVD burner connected to your computer.

Prepare your PC
As mentioned in earlier communications please run the Windows 7 Upgrade Advisor prior to installing Windows 7. This will give you valuable insight into the steps needed to fully enjoy the Windows 7 experience on your computer.
http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx

Download the ISO Image of Windows 7
Please obtain these links by contacting Digital River customer support. The Windows 7 ISO file is large (>2GB). Please verify that you have sufficient hard disk space to download this file and install Windows 7. Approx. 20GB will be enough for both operations.
Download the Windows 7 ISO image and save the file to a location you can remember. The download may take a considerable amount of time on slower internet connections.

Installing Windows 7 using a bootable DVD
To install the 64-bit version of Windows 7 on a computer running Windows XP or the 32-bit version of Windows Vista, you must launch setup by first booting from the Windows 7 media. The most common way to do this is to use the Windows 7 DVD.
  1. Insert the Windows 7 DVD into the DVD drive of your computer.
  2. Cancel any auto-run of the installation program and restart your computer
  3. During the restart you should look for the message "Press any key to boot from CD or DVD…" Tap a key and enter Windows 7 setup.

If you do not see the "Press any key..." notice on restart, your computer may not be set to boot from your DVD drive. You will need to change a setting in the system hardware (BIOS). You should consult the information that was provided with your computer hardware or review information at the following link.
http://windows.microsoft.com/en-US/windows-vista/Start-Windows-from-a-CD-or-DVD

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I never received my email invitation to the store.
If you have not received the email:
  1. Check your junk or spam folder.
  2. Add "studentoffice.ie@digitalriver.com" to your email contacts list or whitelist.
  3. Request your university IT department add "studentoffice.ie@digitalriver.com" to their email whitelist.
  4. Click here to resend your email.
  5. If the above actions do not work, contact Customer Support

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Why do I need to accept cookies?
Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order the system recognizes who you are and automatically enters your information into the form.

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Are cookies a security risk?
No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

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