Returns and Cancellations
- What is your refund policy?
- The Trend Micro, Inc. store by Digital River offers a 30-day money back guarantee.
More questions? Back to Main Help Page
- How do I request a refund?
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To request a refund, look up your order select "request a return" and follow the instruction.
More questions? Back to Main Help Page
- When will my credit appear on my credit card?
- Your refund credit will appear on your card 5 - 7 business days after being processed.
More questions? Back to Main Help Page
- How do I cancel my auto-renew plan?
- To cancel your automatic renewal plan, please look up your order and select the "Cancel Auto-Renewal" button.
If you require assistance with this process please contact Customer Service
More questions? Back to Main Help Page
- What is your policy on cancelled subscriptions?
- Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a monthly subscription means that the subscription will not be renewed in the following month but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year but a subscriber will continue to receive the subscription for the remainder of the year.
More questions? Back to Main Help Page