Returns and Cancellations

What is your refund policy (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?

The VMware Europe Official store by Digital River offers a 30-day money back guarantee.

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How do I request a refund?

To request a refund, contact Customer Service.

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How do I cancel my order (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?

Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order. To request the cancellation, please contact Customer Service.

Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a digital product or an order that has already shipped.

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When will I see my credit appear in my account?

After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days.

Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

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