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Returns Policy
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Returns and Cancellations

What is your refund policy?
We back all of our software products with a money-back guarantee! If you're not completely satisfied, simply return your CD or DVD within 30 days of receipt for a complete refund, excluding shipping and handling. Please note: we offer a 3-day money back guarantee for subscriptions. For downloaded software, contact our customer service department for a Software Destruction Agreement within 30 days of purchase for a full refund.

More questions? Back to Main Help Page

How do I request a refund?
To request a refund for digital products, you must look up your order and then use the request a refund option to submit your request.

If purchased from a retail store, please click here for the return policy and procedures. Do not return the product to Broderbund® as this will result in extreme delays of your refund.

If the product was not purchased from a retail store, please return your purchase in its original packaging. Our address is as follows:

Returns Department
230 2nd St. SE
Suite 302
Cedar Rapids, IA 52401

More questions? Back to Main Help Page

How do I cancel my order?
You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. Click here to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.

More questions? Back to Main Help Page

When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD). For physical product returns, please allow 4 to 6 weeks for the refund credit to appear on your card. Refund requests are processed in the order they are received.

More questions? Back to Main Help Page