Auto-Renew Information

What is Auto-Renew?

Auto-Renew is an easy and convenient way to ensure that your computer, personal data and financial information always stay protected from viruses, spyware, and other Internet security threats (click here to learn more). With Auto-Renew, the subscription to your Trend Micro product will be extended automatically before it expires, and hence, your protection will never be interrupted.

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How will my subscription be automatically renewed?

If you are registered for Auto-Renew services, you will receive reminder emails about a month before your current subscription expires. You can easily cancel Auto-Renew by following the links in the emails. Otherwise, you can do nothing and stay protected.

About a week before the expiration date, your subscription will be renewed automatically at a price lower than or equal to the most current standard renewal price. The charge will be made on the same credit card you used for your original purchase. You will then receive an Auto-Renew confirmation email upon successful renewal. Your license should automatically be extended and you stay protected without ever hitting another button.

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How can I cancel Auto-Renew?

To cancel your Auto-Renewal Plan, log into your order and follow the instructions below:

Enter the Order Number and password. This information can be located in your order confirmation email. If you do not have your confirmation email, you can also locate your order by searching using your Email address and the last 5 digits of the credit card you used to purchase.
Once you have logged into your order, you will see a "Cancel Auto-Renewal" button.
Pressing "Cancel Auto-Renewal" will stop the Auto-Renewal Plan. Your product will still be active until the subscription expiry date.

To request a cancel, you can look up your order and then use the request a cancel option to submit your request.

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