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Order Information
What is my order status?
What is Extended Download Service?
What is Backup CD?
What payment methods do you accept?
When will my credit card be charged?
How will the charge appear on my credit card?
Do I have to pay sales tax?
I need a copy of my invoice.
I forgot my password.
Can I order without a credit card?
What address should I enter in the billing information screen?
How do I enter a shipping address?
Should I put spaces or dashes in the credit card number?
Why are you not accepting my credit card?
How do I start a new order?
Shipping Information
When will my BackUp CD arrive?
Technical Support
I need technical support for my product.
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Are cookies a security risk?
Quick Order Lookup
Quick Order Lookup
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Download Information
What should I do before I download?
How do I download?
How do I get my serial # or unlock codes for my purchase?
What is Extended Download Service?
My unlock code/serial # is not working.
How do I re-download software that I have purchased?
What if the download stops before it is complete?
What if I want a shipment, but I've already ordered the download?
I've finished downloading, where do I find it?
Is downloading the same as installing?
I do not have a download button.
Returns and Cancellations
What is your Refund Policy?
How do I cancel my order?
How do I request a refund?
When will the credit appear on my credit card?
Privacy and Security
What is your Privacy Policy?
What is the Digital River Secure & Virus Free Protection?
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