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Order Information
What is my order status?
What is the Extended Download Service (EDS)?
What is a BackUp CD?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
When will my credit card be charged?
How will the charge appear on my credit card?
Can I order without a credit card?
Do I have to pay sales tax?
How do I get a copy of my invoice?
What do I do if I forgot my password?
How will you know where and how to send my physical product?
How do I start a new order?
Shipping Information
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Do I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?
Technical Support
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Quick Order Look Up
Quick Order Look Up
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Download Information
How do I download my purchase?
What if the download stops before it completes?
I finished downloading my purchase. Where was the file saved?
How can I re-download software that I have purchased?
What is the Extended Download Service (EDS)?
How do I get a physical version of my downloaded product?
How do I get my serial number or unlock code?
What do I do if my serial number or unlock code is not working?
Returns and Cancellations
What is your refund policy?
How do I request a refund?
How do I cancel my order?
When will my credit appear on my credit card?
Privacy and Security
What is your privacy policy?
What is the Digital River Secure & Virus Free Protection?
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