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We want to give you the best buying experience possible on the Internet. Click a question below to view the answer.Order Information
- What is my order status?
- What is the Extended Download Service (EDS)?
- What is a BackUp CD?
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- How do I get a copy of my invoice?
- What do I do if I forgot my order password?
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- Is downloading the same as installing?
- What if the download stops before it completes?
- I finished downloading my purchase. Where was the file saved?
- How can I re-download software that I have purchased?
- I want to re-download my purchase, but the Download button is gone.
- What is the Extended Download Service (EDS)?
- How do I get a physical version of my downloaded product?
- How do I get my serial number or activation code?
- What do I do if my serial number or activation code is not working?
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