- When will my pre-ordered product be available?
- Click here for information regarding pre-orders.
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- Who qualifies for the program?
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- You must have a valid e-mail address at an educational institution ending with the domain suffix .EDU (ie, leina@contoso.edu) OR have a valid email address at one of the educational institutions listed here. AND
- You must be a student at a U.K. educational institution and must be actively enrolled in at least 0.5 course credit and be able to provide proof of enrollment upon request.
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- What payment methods do you accept?
- We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and cheque cards or cash cards, so long as they are connected with one of the major credit card companies listed above.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
We also accept Cheques, Money Orders, PayPal and Wire Transfers. If you choose to pay by Cheque, Money Order or Wire Transfer, select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.
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- Why do I have to provide my university/school email address?
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To validate you are an enrolled student, we must verify your email domain is from an eligible university/school. If you are not provided an email address by your school, click here.
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- Are these products Academic license(s)/version(s)?
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No, these are retail versions, which provide all the benefits you would receive if you bought it at the store.
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- When will I receive my back-up media?
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If you purchased back-up media, it can take 2 - 3 weeks to receive it depending on your location and method of delivery.
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- How will the charge show up on my credit card?
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The charge will appear on your credit card as: "DR*Windows7UK"
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- Why are you not accepting my credit card?
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There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either at our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Support 24 hours a day, 7 days a week. Please provide them with any error message numbers you may have received, as well as the order number from the shopping basket.
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