Order Information
- What is my order status?
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- What payment methods do you accept?
- We accept Visa and MasterCard, so long as they are connected with one of the major credit card companies listed above.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
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- When will my credit card be charged?
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If you have purchased downloadable products your credit card will be charged the day after your purchase has been placed.
If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.
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- How will the charge show up on my credit card?
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The charge will appear on your credit card as: DRI*TrendMicro.
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- I need a copy of my invoice
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- What address should I enter in the billing information screen?
- For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
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- How do I enter a shipping address?
- If you ordered a physical product, a shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.
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- Should I put spaces or dashes in the Credit Card number?
- No. Your card number should be entered in as a continuous string of numbers.
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- Why are you not accepting my credit card?
- There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service 24 hours a day, 7 days a week. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.
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