Privacy Policy

ABOUT THIS POLICY

eClickstore Trading Private Limited is the Reseller through whom You as the purchaser will be purchasing the Products available on http://www.trendmicro.co.in/in/. This Privacy Policy will apply to any visitor who processes any Order on http://www.trendmicro.co.in/in/ or visits the Website.

We value your concerns about online privacy & security while browsing through the Website and availing the Products available on the Website. We make every effort to guarantee that the information you provide will not be misused. This privacy policy ("Privacy Policy") would apply to information we collect either by ourselves or through third party service providers when you access or use the Website or purchase products through the Website (collectively the "Services").

Information that can be used to identify you, either alone or in combination with other information available to us, such as your name, shipping and billing address, e-mail address, phone number, identification number (where applicable), date of birth (where applicable), time and location data, bank account information, transaction and payment records, delivery records and other information associated with your account, which is collected during your browsing or delivery of your order ("Personal Data").

ABOUT THIS POLICY

By using this Website, you consent to the terms of this Privacy Policy and to the use and management of Personal Information by eClickstore Trading Private Limited for the purposes and in the manner herein provided. Should this Privacy Policy change, eClickstore Trading Private Limited intends to take every reasonable step to ensure that these changes are brought to your attention by posting the updated Privacy Policy on the Website.

Your visit and any dispute over privacy are subject to this Privacy Policy. This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India. Further, it is irrevocably and unconditionally agreed that the courts of Mumbai, India shall have exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same.

By using the Website or otherwise submitting your Personal Data on the Website, you consent to our collection, use and sharing of your personal data or information as described in this Privacy Policy. If you do not consent to this Privacy Policy, neither use this Website nor submit your information through this Website. By submitting your Personal Data in relation to your order, you consent to such Personal Data being processed to fulfill your order and in accordance with such Privacy Policy.

Persons using the Services are hereinafter referred to as “Users” or “You”. By visiting the Website, you are accepting the terms of this Privacy Policy. For the purpose of this Privacy Policy, “We” or “Us” shall include eClickstore Trading Private Limited and its affiliates.

Our goal in this Privacy Policy is to be completely transparent about the data collected through the Website, which may be hosted and operated from servers provided to it by suppliers and technology providers who may host this anywhere in the world, why we collect, use, share, store and protect personal information about Users, security measures we have in place to protect the information that we gather through the Website. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in the Terms and Conditions of Sale. We encourage you to familiarize yourself with the Privacy Policy and let us know if you have any further questions or apprehensions, which we would be happy to address.

This Privacy Policy does not govern any information collected through any other website, or the collection of information by any parent, affiliates or subsidiaries of eClickstore Trading Private Limited ("Other Entities"). This Privacy Policy does not cover information collected by Trend Micro Inc. India through use of their Product or software purchased or downloaded from the Website.

We value your concerns about online privacy and security while browsing and using our Services on our Website. We make every effort to guarantee that the information you provide will not be misused. If for some reason this Privacy Policy does not answer your questions, please contact us. We value your feedback and look forward to improving our Services to better meet your needs. By using the Website and/or its Services, you agree to the provisions of this Privacy Policy.

TERMS OF SALE

Using or submitting Personal Data through the Website, shall also be governed by the Terms and Conditions of Sale (TOS).

INFORMATION COLLECTION AND USE

We gather two basic types of information through the Website: (i) "Personal Information," that is information from which an individual can be identified, and (ii) "Aggregate Information," that is information from which an individual cannot be identified, collectively "Information".

The Website collects basic Personal Information required to service your requests, including:

  • Contact details such as name, mailing address, email and phone number.
  • Shipping and billing information, including credit card and payment information.
  • Your transaction history.
  • Information You provide to Us to receive technical assistance or during customer service interactions;
  • Information about other people that You may provide with any program or services including Refer- a -service.
  • Our product performance data and information about how to use the products and services.

This information is gathered when you purchase Products on the Website [or sign up for email notifications]. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. When you browse the Website, we also use "cookies" or bits of tracking data to gather information about your preferences. This includes your internet service provider's address and your clicks and activity on our Website. We do not trace this information to individual customers and will never use cookies to save confidential information such as passwords or credit/debit card information.

Even if you do not make a purchase on the Website, we have the ability to track usage of the Website – including the server from which the Website was visited. This Aggregate Information is not used to track information about users but is used on an aggregate level to customize our Website, improve the on-line experience and plan advertising and promotions.

When you visit the Website, eClickstore Trading Private Limited and the third parties with whom eClickstore Trading Private Limited has contracted to provide services may collect anonymous information from three sources: Server Log Files, Cookies, and Pixel Tags.

LOCATION INFORMATION

When you use a smart phone, mobile device or computer to access the Website, the Website may collect information about your physical location. This information may be combined with other location-based information (e.g., your IP address and billing/postal code), to provide you with other services on your device. Your location information may be shared only with third parties to help provide you with services. You can opt-out of sharing this information by changing the permissions in your smart phone, mobile device or computer.

Server Log Files Your Internet Protocol (IP) address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in the server log files whenever you visit the Website, along with the time(s) of your visit(s) and the page(s) that you visit. IP addresses of all visitors are used by eClickstore Trading Private Limited to calculate the Website usage levels, to help diagnose problems with the Website's servers, and to administer the Website. eClickstore Trading Private Limited may also use IP addresses to communicate or to block access by visitors who fail to comply with the Privacy Policy or other terms of Website. Collecting IP addresses is a standard practice followed on the internet and is carried out automatically by many websites.

Cookies Cookies are data that a web server transfers to an individual's computer for record keeping purposes. Cookies are an industry standard used by most websites and help facilitate users' ongoing access to and use of a particular website. Cookies do not cause damage to the computer system or files, and only the website that transfers a particular cookie to the computer system can read, modify or delete such cookie. If you do not want your information to be collected through the use of cookies, there is a simple procedure to be followed, in most of the browsers, by the user that allows the user to delete existing cookies, automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to the user’s computer system. You should note, however, that declining cookies may make it difficult or impossible for you to access certain portions of the Website.

Pixel Tags The Website may use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") to compile aggregate statistics about Website usage and response rates. Pixel Tags enables eClickstore Trading Private Limited to maintain a count of the users who have visited certain pages of the Website. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and as to when the email was opened and read by the receiver of the e-mail.

WHY WE COLLECT THIS INFORMATION

The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your Order, information regarding the shipping status or to clarify questions related to your Order. We also use this information to improve our products, services, website content and navigation.

HOW WE USE AND SHARE YOUR INFORMATION

We respect that You do not want your Personal Information shared with other companies. Therefore, the information which You provide will only be used for specific intended purposes and to complete your online purchase and provide Services to You. We do not share, rent or sell your Information with any other company

We may use your information for any of the following purposes:

  • Create and manage your account, when you purchase from our online store.
  • Verify your identity and entitlement to products or services.
  • Process your Orders.
  • Provide you customer service.
  • Provide commercial quotes for the Products.
  • Update You on the status of your Orders.
  • Manage your subscriptions.
  • Allow you to subscribe to newsletters, send Product updates or technical alerts.
  • Communicate with You about and manage your participation in contests, offers or promotions.
  • Solicit your opinion or feedback, provide opportunities for you to test software.
  • Research and implement product improvements and product updates.
  • Evaluate and improve the quality of the products and services.
  • Allow you to refer a friend who may be interested in our offerings, as permitted by Law.
  • Secure our systems and applications.
  • Allow for provisioning of services.
  • Enforce our legal rights or comply with legal requirements.

In addition, we may use your Information for the following:

Marketing: eClickstore Trading Private Limited encourages Users to contact us with questions and comments. Personal Information may be used by eClickstore Trading Private Limited in order to respond to the respective User’s questions and comments, verify your identity and entitlement to products or services, when you contact us or access our Services. We may also use your Information to provide you with advertisements, promotions and information about products and services tailored to you and your needs. This may include using demographic data or trend data provided by third parties, where permitted. Contact details, including phone numbers and email addresses, may be used to contact you.

If you do not want us to use your Information in this way, you can choose not to give your permission on the webpages and/or forms with which we collect your Information by unsubscribing from promotion emails or unchecking a box where applicable.

Furthermore, if you have any further complaints regarding the same, we strongly urge you to contact us immediately at grievance@eclickstore.in, and we would be happy to assist you in any possible way.

Business Purposes: eClickstore Trading Private Limited may also use your Information for internal business purposes, such as analysing and managing its businesses. The Information collected from the Website may be combined with other information collected by eClickstore Trading Private Limited via other online or offline sources, with demographic information and other information that is available in the public domain.

Transactions: When you take part in a transaction through the Website such as purchasing Products or merchandise, eClickstore Trading Private Limited may collect card details from you related to such transaction as well as other Personal Information such as shipping address for shipping of the ordered products or merchandise purchased through the Website. eClickstore Trading Private Limited may use your Personal Information or payment information in order to complete the transaction and, if applicable, to fulfil your purchase. The payment information may also be shared with third parties, as may be necessary, to complete your transaction (for example, to process the payment made through the credit card).

Contests, Competitions and Other Promotions: From time to time, contests, competitions and similar promotions may be organized through the Website that may require online registration by the User for participating in such contest, competition or promotion (which may include name, email, user ID and password). eClickstore Trading Private Limited may ask you for certain Personal Information during the process of registration for participating in such contest, competition or promotional schemes. eClickstore Trading Private Limited may share this Personal Information with third-party sponsors of such contests, competitions and promotions (irrespective of whether it is hosted by eClickstore Trading Private Limited), in accordance with the rules applicable to such contest, competition or promotion. You should carefully review the rules of each contest, competition and promotion in which you participate through the Website, as they may contain certain additional important information about eClickstore Trading Private Limited's or a sponsor's use of your Personal Information. To the extent that the terms and conditions of such rules concerning the treatment of your Personal Information enlarge the scope of use of such information in terms of this Policy, the terms and conditions of such rules shall also apply.

Critical Communications: eClickstore Trading Private Limited may from time to time and as may be necessary, use your Personal Information to send emails consisting of important information regarding the Website, your transactions, or for notifying any amendments or modifications to the terms, conditions, and policies of eClickstore Trading Private Limited with respect to use of this Website ("Critical Emails"). Since Critical Emails would consist of important information you shall not have the option of not receiving Critical Emails.

Disclosure to Other Entities: eClickstore Trading Private Limited may use other companies, including but not limited to our corporate affiliates, only to the extent the same is required to provide joint services or certain services to us or on our behalf and help us to operate our business. We may disclose your Information to the following entities:

  • Affiliates. eClickstore Trading Private Limited family of companies. Your information may be shared among our Affiliates.
  • Business Partners. We may also share your information with trusted business partners, including wireless carriers and payment gateways. These entities may use your information to provide you with services you request, make predictions about your interests and may provide you with promotional materials, advertisements and other materials.
  • Service Providers. We also may disclose your information to companies that provide services for or on behalf of us, such as companies that run service centres, help us with billing, maintain this Website, to process credit card payments, to provide fraud screening and/or detection services, to perform data integrity checks, to offer you a line of credit, to provide Website optimisation services, to fulfil your order, for payment collection, to deliver advertisements on this Website and third party websites, to send mail or email, and/or to provide customer service. These companies are limited in their ability to use your information for purposes other than providing services for us and are required by contract to use any information we share with them only to perform services to us or on our behalf and to protect the confidentiality of your Personal Information.
  • Other Parties When Required by Law or as Necessary to Protect Our Services. There may be instances when we disclose your information to other parties:

    - to comply with the law or respond to compulsory legal process (such as a search warrant or other court order, etc.,);

    - to verify or enforce compliance with the policies governing our Services; and

    - to protect the rights, property, or safety of eClickstore Trading Private Limited, or any of our respective affiliates, business partners, or customers.

  • Other Parties in connection with Corporate Transactions. We may disclose your Information to a third party as part of a merger or transfer, or in the event of a bankruptcy.
  • Other Parties with your Consent or at your direction. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you consent to or request such sharing.
  • By using or participating in any Service and/or providing us with your Information, you consent to the collection, transfer, storage and processing of your information outside of your country of residence / Territory as defined in TOS (e.g. India), consistent with this Privacy Policy.

We shall ensure that the parties with whom we shall be sharing your Personal Information shall maintain the same or greater level of data protection and security as adhered by us.

TRACKING TECHNOLOGIES AND DO NOT TRACK COOKIES

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use ‘cookies’ to collect information. These are used to enhance your experience with our Website. We use cookies to help us identify who you are, so your login experience is smooth and hassle free each time. Cookies also allow us to collect Aggregate Information from you, like which pages you visited and what links you have clicked on. Use of this information helps us to create a more user-friendly experience for all Users of our Website.

We use "session" cookies to keep you logged in while you use our Services, to better understand how you interact with our Services, and to monitor aggregate usage and web traffic information on our Services. We use "persistent" cookies to recognize you each time you return to our Services. For example, we create a persistent cookie that includes some basic information about you, like your most recent search and your preferences. We use this persistent cookie to remember your preferences and, if you create an account, to make your user experience consistent after you register.

Most Internet browsers automatically accept cookies, but you can change your settings or use third-party tools to refuse cookies or prompt you before accepting cookies from the Website you visit. You can also use your browser settings or other tools to delete cookies you already have. Please be aware that some parts of our Services may not work for you if you disable cookies.

SOCIAL MEDIA (FEATURES) AND WIDGETS

The Website may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these Features are governed by the privacy policy of the company providing it.

HOW WE PROTECT YOUR INFORMATION

The Website makes use of Secure Socket Layer (SSL) technology to encrypt credit card and billing information while it is transmitted over the internet. We do not record or retain your card information at all as it is directly passed over to the payment gateway for processing through the SSL, which is the highest level of internet security available today. When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through SSL.

The information is sent to your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

The security of your Personal Information is important to us, albeit as no electronic method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We recommend that you do not share your password with anyone. In addition, your personal details are stored on a secure server that only selected personnel contractors and authorised Agencies have access to. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your personal details are safe as it is transmitted to us.

However, you understand and accept no data transmission over the Internet can be guaranteed to be completely secure. We cannot ensure or warrant the security of any information that you transmit to Us and you do so at your own risk.

Safeguards

We have taken appropriate technical and organizational security measures to protect your Information from misuse, unauthorized or unlawful access or disclosure, loss, alteration, damage or destruction. These measures include:

Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing your information.

Technology Safeguards as specified above.

Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect Your Information. Our organizational privacy policies and standards also guide our handling of Your Information.

Storage of Your Information

The information we collect from you may be stored on servers outside the Territory and anywhere eClickstore Trading Private Limited or its technology providers operate.

MANAGING YOUR INFORMATION

We may retain Your Information for as long as your account is active or as needed to provide you Services or required by applicable law or to satisfy our business requirements. We also retain and use Your Information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We store Your Information for as long as is necessary for the purpose for which we collect it.

eClickstore Trading Private Limited does not directly contact children under the age of 18 years for promotion of its special offers or for marketing purposes. eClickstore Trading Private Limited also does not knowingly collect Personal Information from any child under the age of 18 years.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change our Privacy Policy at any time, therefore we strongly encourage you to periodically review our Privacy Policy for the latest information on our privacy practices. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

PRIVACY POLICY OF THIRD PARTY WEBSITES

This Privacy Policy only addresses the use and disclosure of information we collect from You. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review such website′s privacy policy. We are not responsible for the policies or practices of third parties including third party websites.

CONTACT US

You may review the information maintained by eClickstore Trading Private Limited and wherever appropriate, you may request eClickstore Trading Private Limited that such information be corrected. eClickstore Trading Private Limited also provides an option for reviewing, correcting, updating or otherwise modifying information, you have previously provided. If you wish to make a complaint about our handling of your personal information, you may contact us using the details set out in this Privacy Policy with your full name and contact details and a detailed description of your complaint. We will use reasonable efforts to respond to you as soon as possible to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint., for which, you may send a mail at the following postal mail address:

eClickstore Trading Private Limited, 5th floor, Paville House, Twin Towers Lane, Off Veer Savarkar Marg, Near Siddhivinayak Temple, Prabhadevi, Mumbai 400025.

Please clearly indicate the information that you wish to review or have changed. eClickstore Trading Private Limited will endeavour to comply with your request as soon as reasonably possible. Note that despite any removal of or change to Personal Information requested there may also be residual information that will remain within eClickstore Trading Private Limited's databases and other records, which will not be removed or changed.

GENERAL MATTERS

The accuracy and confidentiality of your Personal Information is entirely your responsibility. We are not responsible for personal data transmitted to a third party as a result of an incorrect email address provided to us.

Confidentiality and Security: We make all User information accessible to our employees, agents or partners and third parties only on a need-to-know basis and bind all such employees to strict confidentiality obligations. Notwithstanding the above, we are not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of eClickstore Trading Private Limited including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

This Website complies fully with all the applicable and relevant laws of India. We may disclose all or part of your personal details in response to a request from the law enforcement authorities or in a case of bona fide requirement to prevent an imminent breach of any applicable law for the time being in force in India.

Please be aware that you can opt out of receiving service messages from us.

Grievance Redressal Officer: If you have any questions or suggestions or wish to make a complaint you can contact us at grievance@eclickstore.in or write to us at the following address:

GRIEVANCE REDRESSAL OFFICER – eClickstore Trading Private Limited

Mr. Pravin Thakur

grievance@eclickstore.in

eClickstore Trading Private Limited, 5th floor, Paville House, Twin Towers Lane, Off Veer Savarkar Marg, Near Siddhivinayak Temple, Prabhadevi, Mumbai 400025.

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