Order Information

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Protect your purchase with Extended Download Service. We will keep a back-up copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of two (2) years after the date of purchase.

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What is Backup CD?

Protect your purchase with a backup CD. Get a backup CD of your downloadable software mailed directly to you. This feature is only available as an additional service to the purchase of a digital product and cannot be purchased as a stand alone product.

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What payment methods do you accept?

We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

We also accept Checks, Money Orders and Wire Transfers. If you choose to pay by Check, Money Order or Wire Transfer select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

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When will my credit card be charged?

If you have purchased downloadable products your credit card will be charged the day after your purchase has been placed.

If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.

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How will the charge show up on my credit card?

The charge will appear on your credit card as: "DR*TiVo, Inc."

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Do I have to pay sales tax?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

As of 1st September 2001 VAT (Tax) will be applied on all digital products sold into France.

We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.

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I need a copy of my invoice

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Can I order without a credit card?

In addition to Credit Cards, we accept Checks, Money Orders and Wire Transfers.

If you choose to pay by Check, Money Order or Wire Transfer select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

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What address should I enter in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

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How do I enter a shipping address?

If you ordered a physical product, a shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.

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Should I put spaces or dashes in the Credit Card number?

No. Your card number should be entered in as a continuous string of numbers.

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Why are you not accepting my credit card?

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service 24 hours a day, 7 days a week. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

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How do I start a new order?

You can start a new order simply by clicking the following link.

Start a New Order

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