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Technical Support & Subscriptions
What is the difference between download assistance and technical support?
Download Assistance is provided by the Symantec Store for product purchase, download, order status, and returns.
Symantec Store Customer Service can assist you from the beginning of the ordering process until the successful completion of your download. Your download is complete once your product's installation file has been delivered to your computer. When you double-click on this file and are prompted to install your program, the Symantec Store is no longer able to assist you. To view our download assistance information page click here.
Symantec Technical Support can be contacted for assistance with any issue that occurs after the download process is complete, including problems with installation, product configuration, or product use.
You may receive assistance from Symantec technical support after you receive your Symantec software or complete your download.
Still need help? Contact Symantec Store Customer Service