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I want to re-download my purchase, but the Download button is gone.
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	Need Help? We want to give you the best buying experience possible on the Internet. Click a question below to view the answer. My Account My Profile My Address Information My Payment Information My Order History Order Information What is my order status? What payment methods can I use? Should I use spaces or dashes when I enter my credit card number? Does my billing address have to match the address on file with my credit card? Why is my credit card being rejected? When will my credit card be charged? How will the charge appear on my credit card? Do I have to pay sales tax? How do I get a copy of my invoice? What do I do if I forgot my order password? How will you know where and how to send my physical product? How do I start a new order? Shipping Information Has my order shipped? How do I get my tracking number? Do you ship to my country? I live outside the US. Do I have to pay customs fees? When will my backorder ship? Can I change my shipping address? Can I change my shipping method? Technical Support How do I get technical support for my product? Why do I need to set my browser to accept cookies? Are cookies a security risk? How do I set up my browser to accept cookies? Quick Order Look Up Quick Order Look Up Your email address: Last 4 digits of your credit card: OR Order Number: Password: Forgot your order password? Download Information Is there anything I should do before I download? How do I download my purchase? Is downloading the same as installing? What if the download stops before it completes? I finished downloading my purchase. Where was the file saved? How can I re-download software that I have purchased? I want to re-download my purchase, but the Download button is gone. How do I get a physical version of my downloaded product? How do I get my serial number or activation code? What do I do if my serial number or activation code is not working? Returns and Cancellations What is your refund policy? How do I request a refund? How do I cancel my order? When will I see my credit appear in my account? Privacy and Security What is your privacy policy? What is the Digital River Secure & Virus Free Protection? Still need help? Contact Customer Service

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My Account

Order Information

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Technical Support

Quick Order Look Up

Download Information

Returns and Cancellations

Privacy and Security

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