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We aim to deliver the best buying experience on the Internet. Click on a Question/Topic below to get help.
General Information
Order Information
- What is my order status?
- What is Extended Download Service?
- What payment methods do you accept?
- When will my credit card be charged?
- How will the charge appear on my credit card?
- Do I have to pay sales tax?
- I need a copy of my invoice.
- I forgot my password.
- Can I order without a credit card?
- What address should I enter in the billing information screen?
- Should I put spaces or dashes in the credit card number?
- Why are you not accepting my credit card?
- How do I start a new order?
- When will my Backup CD arrive?
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Download Information
- How do I download?
- How do I get my serial # or unlock codes for my purchase?
- What is Extended Download Service?
- My unlock code/serial # is not working.
- How do I re-download software that I have purchased?
- What if the download stops before it is complete?
- I've finished downloading, where do I find it?
- Is downloading the same as installing?
- I do not have a download button.
