Download Information
- How do I download?
- You can download by either clicking the 'download' button on your order information page or by starting the download by right clicking on the 'download' button and choosing 'Save Target As' in IE or 'Save Link As' in Netscape.
Where do I download the file?
You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop this will be easier for you to install the product once you have completed the download.What will happen when I download?
Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.What happens after I download?
After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation. Contact Technical Support if you require any assistance.Still more questions?Back to Main Help Page
- How do I get my serial # or unlock codes?
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Forgot Password?Still more questions?Back to Main Help Page
- What is Extended Download Service?
- Extended Download Service is available for purchase on the shopping cart page when there are downloadable items present in your shopping cart. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this website (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service").
Click here for full details.
Still more questions?Back to Main Help Page
- My serial # or unlock code is not working?
First, make sure you have the correct serial # or unlock code. You can retrieve your serial # or unlock code by clicking here.
Please remember that serial numbers, registration numbers, unlock codes and passwords are usually case sensitive and if they are not entered correctly, you will be unable to install the program.
Still not working? Please contact Customer Service.
Still more questions?Back to Main Help Page
- How do I re-download software that I have already purchased?
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Forgot Password?Still more questions?Back to Main Help Page
- What if the download stops before it is complete?
- This site provides downloads that adheres to the HTTP 1.1 specification that allows for re-startable downloads. Therefore, if your download stops or is interrupted before it is complete, simply press the begin download button again and the download should resume where it left off. If you need to get to the re-download page click here.
Still more questions?Back to Main Help Page
- I have finished downloading where do I find it?
- The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.
If you know the filename, you can do a search on your computer for it.
Do not rename the file you're downloading, it may cause installation problems.
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- Is downloading the same as installing?
No. A download is a simple file transfer. Installation is the unpacking and loading of the software. Most software walks you through this process once you’ve successfully downloaded the file from our site. If you need assistance with installation, please contact Technical Support.
Still more questions?Back to Main Help Page
- I do not have a download button.
There are several reasons that a download button may not appear on your order, If your order is older than 30 days and you did not purchase Extended Download Service, then your download period has expired. Please click here for more details regarding how to resolve this issue.
Still more questions?Back to Main Help Page
