Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a digital product or an order that has already shipped.
Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.
Cancellation requests can also be sent to our Customer Service. If your subscription is scheduled to be automatically renewed soon, please be aware that requests submitted to Customer Service are handled in the order in which they are received and can take 1-2 business days to process.
If you have already been automatically renewed and wish to request a refund, please refer to our refund policy.