Order Information

What is my order status?

You can view your order status by looking up your order.

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What is the Extended Download Service (EDS)?

EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.

To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.

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What is a BackUp CD?

A BackUp CD is an additional service we offer for downloaded products. BackUp CD allows you to purchase a physical version of your downloaded software and is purchased from within the shopping cart. You can only purchase a BackUp CD for a download product you purchase. BackUp CD can not be purchased as a stand-alone product.

If you want to purchase a BackUp CD for the downloaded products in a completed order, you must look up your order and complete an additional purchase.

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What payment methods can I use?

We accept Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as debit cards and ATM cards if they are issued by one of these major credit card companies. We also accept cheques, money orders, and wire transfers. If you choose to pay by cheque, money order, or wire transfer, you will receive instructions on how to send your payment once you submit your order.

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

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Should I use spaces or dashes when I enter my credit card number?

No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.

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Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

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Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted:

• The card has expired.
• You have reached or exceeded your credit limit.
• You have exceeded your daily charge limit.
• A computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When you contact Customer Service you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

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When will my credit card be charged?

For purchases of downloaded products, your credit card will be charged the day after your order is placed.

For purchases of physical products, you won't be billed until your product is shipped. This includes any preordered or backordered products. If your items are shipped separately you will be billed each time a product is shipped.

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How will the charge show up on my credit card?

The charge for your order will appear on your credit card as "DRI*Nuance"

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Can I order without a credit card?

Yes. In addition to credit cards we accept cheques, money orders and wire transfers. If you choose to pay by cheque, money order, or wire transfer, you will receive instructions on how to send your payment once you submit your order.

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Do I have to pay sales tax?

The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

Tax-exempt entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate, and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

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How do I get a copy of my invoice?

You can print a copy of your invoice from the Order Information page.

Click here to look up your order and print a copy of your invoice.

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How will you know where and how to send my physical product?

If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

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How do I start a new order?

Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

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