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Order Information
- What is my order status?
- My Serial Number is not working. What should I do?
- What is Extended Download Service?
- What is Backup CD?
- What payment methods do you accept?
- When will my credit card be charged?
- How will the charge appear on my credit card?
- Do I have to pay sales tax?
- I need a copy of my invoice.
- I forgot my password.
- Can I order without a credit card?
- What address should I enter in the billing information screen?
- How do I enter a shipping address?
- Should I put spaces or dashes in the credit card number?
- Why are you not accepting my credit card?
- How do I start a new order?
Shipping Information
Download Information
- What should I do before I download?
- How do I download?
- How do I get my serial # or validation codes for my purchase?
- What is Extended Download Service?
- I do not have a download button.
- My validation code/serial # is not working.
- How do I re-download software that I have purchased?
- What if the download stops before it is complete?
- What if I want a shipment, but I've already ordered the download?
- I've finished downloading, where do I find it?
- Is downloading the same as installing?