EinkaufswagenNeed Help?
We want to give you the best buying experience possible on the Internet. Click a question below to view the answer.
Order Information
- What is my order status?
- What is the Extended Download Service (EDS)?
- What is a BackUp CD?
- What payment methods can I use?
- Do I have to pay sales tax?
- How do I get a copy of my invoice?
- What do I do if I forgot my password?
- How will you know where and how to send my physical product?
- How do I start a new order?
Shipping Information
Download Information
- How do I download my purchase?
- What if the download stops before it completes?
- I finished downloading my purchase. Where was the file saved?
- How can I re-download software that I have purchased?
- What is the Extended Download Service (EDS)?
- How do I get a physical version of my downloaded product?
- How do I get my serial number or unlock code?
- What do I do if my serial number or unlock code is not working?