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Need Help?
We aim to deliver the best buying experience on the Internet. Click on a Question/Topic below to get help.
Order Information
Who qualifies for the program?
How many products can I purchase?
Why do I have to provide my university/school email address?
Are these products Academic license(s)/version(s)?
When will I receive my back-up media?
How will the charge show up on my credit card?
Why are you not accepting my credit card?
Technical Support
Do I choose the EXE or ISO download for 64-bit?
Start Windows from CD/DVD.
How do I upgrade from a 32-bit Operating System to the 64-bit version of Windows 7?
I never received my email invitation to the store.
I need technical support for my software.
Why do I need to accept cookies?
Are cookies a security risk?
What if I encounter error “The product key is not valid”?
What if I encounter the activation error “0xC004F061” with description “The Software Licensing Service determined that this specified product key can only be used for upgrading, not for clean installations.”?
Download Information
Do I choose the EXE or ISO download for 64-bit?
Start Windows from CD/DVD.
How do I download?
How long will it take to download?
My product key is not working?
How do I re-download software or obtain the product key that I have already purchased?
Is downloading the same as installing?
Returns and Cancellations
What is your refund policy?
Quick Order Lookup
Quick Order Lookup
Order Number:
Password:
OR
Your email address:
The last 5 digits of your credit card:
Privacy and Security
What is your Privacy Policy?
What is the Digital River Secure & Virus Free Guarantee?
Still need help?
For site or program questions please contact
Digital River
.
For technical assistance with your software and installation:
Windows 7 Support
