Download Information

What should I do before I download and Install?

We recommend that you perform the following actions before starting the installation:

For Kaspersky Internet Security 2016

Make sure your computer meets the system requirements for Kaspersky Internet Security 2016.
Check if there are other Kaspersky products or incompatible anti-virus software from other vendors.
Remove the detected incompatible software.
Close all running applications.
If you are installing Kaspersky Internet Security 2016 under Windows 8/8.1, switch to the Desktop by clicking the respective button on the Start screen.

For Kaspersky Anti-Virus 2016

Check if your computer meets the requirements of Kaspersky Anti-Virus 2016.
Make sure no anti-Virus software of Kaspersky or other vendors is installed on your computer.
If there is any incompatible software, remove it.
Close all running applications.
If you are installing Kaspersky Anti-Virus 2016 under Windows 8 or Windows 8.1, click on the Desktop tile on the start screen.

If you need assistance with this process, please contact the product’s manufacturer.

For assistance with Kaspersky manufactured products, please visit the Technical Support Solution Bank.

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How do I download my purchase?

You can download your purchase here:

For step by step instructions once you have reached your Order Details page and clicked the button to begin your download, please visit:

Where should I save the download file?
You can save the download file anywhere you like but you should be sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.

What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.

What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.

If you need additional help with your download, please contact Customer Service.

If you need assistance with the installation or use of your product after downloading, please contact Technical Support:

Technical support URL: https://support.kaspersky.co.uk/

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What should I do before I install?

Please double check that your computer meet the System Requirements to install the product and use the instructions below.

If you are downloading and installing Kaspersky Internet Security for the first time:

Make sure your computer meets the system requirements for Kaspersky Internet Security 2016.
Check if there are other Kaspersky products or incompatible anti-virus software from other vendors.
Remove the detected incompatible software.
Close all running applications.
If you are installing Kaspersky Internet Security 2016 under Windows 8/8.1, switch to the Desktop by clicking the respective button on the Start screen.

If you are downloading and installing Kaspersky Anti-Virus for the first time:

Check if your computer meets the requirements of Kaspersky Anti-Virus 2016.
Make sure no anti-Virus software of Kaspersky or other vendors is installed on your computer.
If there is any incompatible software, remove it.
Close all running applications.
If you are installing Kaspersky Anti-Virus 2016 under Windows 8 or Windows 8.1, click on the Desktop tile on the start screen.

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Is downloading the same as installing?

No. A download is a simple file transfer. An install is the unpacking and loading of the software on your computer. Most software will walk you through the install process after you download.

For assistance with the installation, use, or uninstallation of your software, please contact Technical Support using the information below.

Technical support URL:

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What if the download stops before it completes?

If your download stops or is interrupted before it completes, simply click the Begin Download button again and the download should resume where it left off.

You can download your purchase here:

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I finished downloading my purchase. Where was the file saved?

The file was saved in the default "Save As" location specified by your browser, or the location you selected in the "Save As" window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.

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What is the Extended Download Service (EDS)?

EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, DigRiv Ireland, Ltd, a Digital River Company ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.

To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.

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How do I get a physical version of my downloaded product?

Unfortunately, we cannot exchange a downloaded product for a physical version of the same product. To obtain a physical product you must place a new order for the physical product.

If you want to purchase a Backup & Rescue CD for the downloaded products in a completed order, you must look up your order and complete an additional purchase.

More questions?Back to Main Help Page