Technical Assistance

How do I get technical support for my product?

For technical assistance with the installation, activation, use, or uninstallation of your product(s), please contact Technical Support at:

Technical support email: herinteractive.en.cs@digitalriver.com

More questions?Back to Main Help Page

Why do I need to set my browser to accept cookies?

Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

More questions?Back to Main Help Page

Are cookies a security risk?

No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

More questions?Back to Main Help Page

How do I set up my browser to accept cookies?

If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom, click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

More questions?Back to Main Help Page

Update Remove Skip to content Apply promo code button Clicking this button will allow you provide your billing information without creating an account on the store Clicking this link will navigate you to the page, where you can select additional products. Clicking it will log you on to your current account on the store and you will be able to check your billing information. Clicking this button will allow you create your account on the store as well as to provide your billing information. Clicking on this button takes you to the page where you can check your order details. herinterSI_PREVIOUS_STEP_BUTTON_DESCRIPTIVE_TEXT Clicking it will navigate you back to check your billing information. Clicking it you will finish purchasing on the store. Clicking it will navigate you back to the shopping cart page. Clicking it you will be navigated back to update your payment method details. Clicking it you will be navigated back to update your billing address details. Clicking it you will be navigated back to update your order details. Clicking it will navigate you back to update your shipping address.