Shipping Information

Has my order shipped?

Click here to look up your order and see the shipping status.

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How do I get my tracking number?

Click here to look up your order and get your tracking number.

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Do you ship to my country?

We ship to all countries except those with trade sanctions in place with the United States.

Note: USPS International Post orders (no tracking available) can experience delays of up to 4 weeks (sometimes longer depending on location) due to customs and delivery regulations in the country of delivery. Please contact the Customs Agency in your country for more information.
Canada orders can expect an additional delay due to a current backlog at Canadian Customs.

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I live outside the US. Do I have to pay customs fees?

If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.

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When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.

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Can I change my shipping address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

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Can I change my shipping method?

Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

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Update Remove Skip to content Apply promo code button Clicking this button will allow you provide your billing information without creating an account on the store Clicking this link will navigate you to the page, where you can select additional products. Clicking it will log you on to your current account on the store and you will be able to check your billing information. Clicking this button will allow you create your account on the store as well as to provide your billing information. Clicking on this button takes you to the page where you can check your order details. herinterSI_PREVIOUS_STEP_BUTTON_DESCRIPTIVE_TEXT Clicking it will navigate you back to check your billing information. Clicking it you will finish purchasing on the store. Clicking it will navigate you back to the shopping cart page. Clicking it you will be navigated back to update your payment method details. Clicking it you will be navigated back to update your billing address details. Clicking it you will be navigated back to update your order details. Clicking it will navigate you back to update your shipping address.