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Order Information

What is my order status?
You can view your order status by looking up your order.

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What payment methods can I use?
We accept Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies. We also accept checks, money orders, and wire transfers. If you choose to pay by check, money order, or wire transfer, you will receive instructions on how to send your payment once you submit your order.

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

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Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

Pursuant to the Digital VAT Directive, European Union (EU) customers will be charged a 15% value-added tax (VAT) on all downloaded digital products and services including software. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).

Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

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How do I get a copy of my invoice?
You can print a copy of your invoice from the Order Information page.

Click here to look up your order and print a copy of your invoice.

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How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.

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How do I start a new order?
Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.

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