Order Information
- What is my order status?
- You can view your order status by looking up your order.
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- What is the Extended Download Service (EDS)?
- EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.
To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
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- What is a BackUp CD?
- A BackUp CD is an additional service we offer for downloaded products. It allows you to purchase a physical version of your downloaded software from within the shopping cart. You can only purchase a BackUp CD along with a download product you purchase. BackUp CDs cannot be purchased as stand-alone products.
If you want to purchase a BackUp CD for the downloadable products in an existing order, you must look up your order and complete an additional purchase.
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- What payment methods can I use?
- You can find a list of the payment methods that are accepted in the shopping cart during the puchase process. Our servers encrypt all information submitted to them, so you can be confident that your payment information will be kept safe and secure.
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- Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).
If you are based in the EU and are purchasing for a company registered for VAT, you may not have to pay VAT on your purchase. Please enter your VAT exemption number when prompted during the purchase process. To be prompted for a VAT exemption number, be sure to enter a Company Name when entering your billing information. When your VAT exemption number has been validated, your VAT will be automatically updated to zero, if applicable. In the event that your order does not qualify for VAT exemption, we will not be able to remove this charge from the order.
Tax-exempt individuals and entities in the United States can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.
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- How do I get a copy of my invoice?
- Click here to look up your order and print a copy of your invoice.
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- How will you know where and how to send my physical product?
- If you order a physical product, Shipping Information fields will appear during checkout so you can enter a shipping address and choose a shipping method.
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- How do I start a new order?
- Because our site uses cookies, you may see some items in your cart that you no longer want. Click here to reset your shopping cart contents and start a new order.
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- How do I update my credit card when my preorder authorisation has failed?
- When you order a preordered digital or physical product using a credit card, you will not be billed until the product is dispatched and/or shipped. Your credit card authorisation may expire prior to the product being dispatched. If the authorisation on your preordered product has expired when the product is dispatched, you can re-authorise your credit card or change to a different credit card to purchase your preordered product.
Once the authorisation on your preordered product has expired, you must look up your order and re-authorise your credit card to complete the purchase.
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