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Technical Assistance

How do I get technical support for my product?
For technical assistance with the installation, activation, use, or uninstallation of your product(s), please contact the manufacturer’s technical support.

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Why do I need to set my browser to accept cookies?
Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

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Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognize your browser.

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How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom, click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

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Update Remove Clicking it will navigate you to the Shopping Cart Apply promo code Clicking this will navigate you to the Checkout Billing Information page where you provide your billing address and payment method Clicking this will navigate you to the page where you can check your order details Clicking this will navigate you back to update your order details Clicking this will navigate you back to update your billing address details Clicking this will navigate you back to update your shipping address Clicking this will navigate you back to update your payment method details Clicking this you will finish purchasing on the store Extended Download Service links. Details about Extended Download Service. We will automatically store on our server a back-up copy of the software that you purchased and downloaded for two (2) years from the date of purchase. You can re-download your files anytime during your extended protection period. Add the backup CD to your order (U.S. or International version) within the shopping cart and complete your purchase. Once your order is confirmed, download your new software, and your physical backup copy will be shipped to you directly. Clicking this you will be navigated to Checkout Billing Page to place an order for Extended Download Service. Clicking this you will be navigated to Checkout Billing Page to place an order for Backup disc. Clicking this will navigate you to the next page to verify your order details. Clicking here will allow you to edit the address field details you previously entered.